Frequently Asked Questions
Everything you need to know about your order and our collection.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How long will it take for my order to arrive?
Domestic orders typically arrive within 3-5 business days. International shipping can take between 10-21 business days depending on the destination and customs processing.
Do you offer international shipping?
Yes, we ship our records worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
How do you ensure records are not damaged during transit?
All vinyl records are shipped in heavy-duty, corrugated cardboard mailers with additional stiffeners to prevent corner dings and warping during the delivery process.
What is your return policy?
We accept returns on unopened and defective items within 30 days of purchase. Please contact our support team to initiate a return authorization.
Can I track my package?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress.